Privacy policy

NAGOTEC S.L. operates this store and this website, including all information, content, features, tools, products, and related services, in order to provide you, the customer, with a personalized shopping experience (the "Services"). NAGOTEC S.L. uses the Shopify platform, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, the latter shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

PERSONAL DATA WE COLLECT OR PROCESS

When we use the term “personal data”, we mean information that identifies or can reasonably be linked to you or another person. Personal data does not include information that has been collected anonymously or de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

- Contact Information, including your name, address, billing address, shipping address, phone number, and email address.
- Financial Information, including credit card numbers, debit card numbers, and bank account numbers, payment card data, bank account information, transaction details, payment method, payment confirmation, and other payment-related data.
- Account Information, including your username, password, security questions, preferences, and settings.
- Transaction Information, including items you view, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, as well as your past transactions.
- Communications with us, including information you provide to us in such communications, for example, when submitting a customer service inquiry.
- Device Information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage Information, including information regarding your interaction with the Services, such as how and when you interact with or navigate the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

- Directly from you, for example, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers, including when we contract them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.

HOW WE USE YOUR PERSONAL DATA

Depending on how you interact with us or which Services you use, we may use your personal data for the following purposes:

- Provide, personalize, and improve the Services. We use your personal information to provide the Services to you, which includes fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging for shipping, facilitating any returns and exchanges, enabling you to post reviews, and to create a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

- Marketing and advertising. We use your personal information for marketing and promotional purposes, for example, to send you marketing, advertising, and promotional communications by email, text message, or postal mail, and to display online ads for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activities performed on the Services.

- Security and fraud prevention. We use your personal information to authenticate your account, provide you with a secure checkout and shopping experience, detect, investigate, or take action against potential fraudulent, illegal, harmful, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access information with anyone else.

- Communicating with you. We use your personal information to provide you with customer support, respond to your inquiries, provide you with effective services, and maintain our business relationship with you.

- Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in presenting evidence in civil litigation, potential or actual litigation, or other contentious legal proceedings, and to enforce or investigate potential breaches of our terms or policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances include:

- With Shopify, vendors and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order and shipping management).

- With marketing and business partners to provide you with marketing services and display advertising. For example, we use Shopify to deliver personalized advertising with third-party services based on your online activity with different merchants and websites. Our marketing and business partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to tell us not to share information about you to show you personalized ads and marketing based on your online activity with different merchants and websites.

- When you direct, request, or otherwise consent to us disclosing certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations.

- With our affiliates or otherwise within our corporate group.
In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve them to you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services to you. Additionally, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can review the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights with respect to your personal information here: Link to Shopify Privacy Portal.

THIRD-PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or make any representations about the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found there. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or their owners or operators, except as noted in the Services.

CHILDREN’S DATA

The Services are not intended for use by children, and we do not knowingly collect any personal information from children who have not reached the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as such terms are defined in applicable law) personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

RIGHTS AND CHOICES

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may apply only in certain circumstances, and, in certain instances, we may deny your request as permitted by law.

- Right to Access/Information. You may have a right to request access to the personal information we hold about you.

- Right to Erasure. You may have a right to request that we erase the personal information we hold about you.

- Right to Rectification. You may have a right to request that we correct any inaccurate personal information we hold about you.

- Right to Data Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Managing Communication Preferences. We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option displayed in the emails we send to you. If you opt out of receiving such emails, we may still send you non-promotional emails, such as those about your account or any orders you have made.

If you reside in the UK or European Economic Area, and without prejudice to any exceptions and limitations under local law, you may exercise the following rights, in addition to the rights described above:

- Object to processing and restriction of processing: You may have the right to request that we stop processing your personal data or to limit such processing for certain purposes.

- Withdraw consent: Where the processing of your personal data is based on your consent, you have a right to withdraw consent. If you withdraw consent, it will not affect the lawfulness of any processing based on your consent before your withdrawal.

You can exercise any of these rights in the locations indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and your rights, including those rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. Pursuant to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

COMPLAINTS

If you have any complaints about how we treat your personal data, please contact us using the contact details provided below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details provided below, or by filing your complaint with your country's data protection authority. For the EEA, you can find a list of competent data protection supervisory authorities here.

INTERNATIONAL TRANSFERS

Please note that we may transfer, store, and process your personal information outside of the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent UK authority, as appropriate, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.

MODIFICATIONS TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, among other things, to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and notify you as required by applicable law.

CONTACT

If you have any questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any of your rights, please call us or send an email to info@aceiteria.es, or contact us at Calle Sancho el Fuerte 6-4ºB, 31200 Estella (Navarra). For the purposes of applicable data protection laws, we are the data controller of your personal data.