Terms and conditions

1. PARTIES AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF CONTRACT

On the one hand, the product provider, NAGOTEC S.L. (hereinafter also the provider), with registered office at C/Sancho El Fuerte 6, 4ºB, 31200 Estella, (Navarre), N.I.F. B71093058, customer service telephone number 623043922, and e-mail: info@aceiteria.es, as the owner of the website, presents the contractual document that will govern the contracting of products through the aforementioned website.

And on the other hand, the User – Client (hereinafter the User), registered on the website using a username and password, for which they have full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

BOTH ACCEPT this document, which implies that the user:

1. Has read, understands and comprehends what is stated herein.
2. Is of legal age and has sufficient capacity to contract.
3. Assumes all obligations set forth herein.
4. Has read and accepts these general conditions of purchase from the moment they acquire any product offered.

This document can be printed and stored by Users.

The provider makes the e-mail address info@aceiteria.es available to them to answer any questions about these conditions.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider's website.

The provider reserves the right to unilaterally modify these General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, these general conditions must be consulted before purchasing the products.

It is advisable to keep a copy of the data contained in the purchased products.

NAGOTEC S.L. is not responsible for any loss of data, files or any damage resulting from a backup failure by the User of the data contained in the purchased products such as memory cards.

NAGOTEC S.L. is not responsible for the consequences that may result from improper use of the products for sale on the website.

NAGOTEC S.L.'s civil liability for the supplied products is limited to their amount. The user waives any claim of liability against the provider for any reason in any case of dissatisfaction with the products purchased on the website, as well as possible failures, slow access or errors in accessing the website, including data loss or other information that may exist on the user's computer or network accessing the website.

NAGOTEC S.L. is a company specialized in the distance selling of gourmet products. NAGOTEC S.L. sells its products remotely via the Internet through its website. NAGOTEC S.L. does not have any physical store for product sales.

2. PURPOSE OF THE AGREEMENT

2.1. Scope

The purpose of this agreement is to regulate the contractual sales relationship established between the service provider and the user when the latter accepts these purchase conditions during the online contracting process by checking the corresponding box. These GTCs will apply from the day the order is placed.

The contractual sales relationship entails the delivery of a specific product in exchange for a determined price publicly displayed on the website.

2.2. Scope

The online store at www.aceiteria.es is active throughout Spain.

2.3. Capacity to contract

To place an order, you must be of legal age and have the capacity to contract.

2.4. Customer acceptance

Order validation via the website www.aceiteria.es is done by email and also implies automatic acceptance of the GTC. These conditions are available on the website www.spanish-oil.com or, if you wish and request it, we can make them available to you by email.

2.5. Amendment of the General Terms and Conditions

NAGOTEC S.L. reserves the right to make changes and/or modifications to these GTC. We advise our customers to review them regularly. Should these changes or modifications be introduced after an order has been placed, the conditions in force on the date the order was placed will apply.

3. INFORMATION PROVIDED ON THE WEBSITE

3.1. Price publication:

Exceptionally, the prices of the products shown on our website may be incorrectly specified and display a lower price than the correct one. Should this occur, and if we have confirmed your order, we will contact you immediately to issue a new order confirmation with the correct price. In the event that the correct price is higher, you may cancel your order and we will refund any amount you have already paid.

3.2. Product Information

The information contained in our advertisements, brochures, other written materials, on our website, or provided by our agents or employees constitutes an invitation to treat. Such information does not constitute an offer to supply any product by us.

The contents of www.aceiteria.es are constantly being renewed and updated to offer our customers the most complete and detailed information possible. Due to this, it is possible that the contents may, in exceptional cases, display provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost.

All contractual information on the website is displayed in Spanish (Castilian) and communication with customers and users, as well as the formalization of the contract, will be carried out in this language, although, if the customer wishes, it can be done in another language, always indicating it before starting the contracting procedure.

3.3. Product availability

There may be occasions when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, we will contact you to choose between the following options:

1. Choice of an alternative product, with characteristics similar to the product to be replaced.
2. Notification of its availability, in case you prefer to wait until the product is available again in the store.

If you decline our suggestions, the order related to these products will be canceled and any amount you have paid for them will be refunded.

3.4. Right of cancellation

NAGOTEC S.L. reserves the right to cancel the shipment of a specific product that does not meet the quality requirements imposed on all products on www.aceiteria.es. In the event that this lack of quality is detected, NAGOTEC S.L. Customer Service will suggest a replacement product, and if the replacement is not to the customer's liking, the cost of said product will be refunded.

3.5. Orders 24/7, every day of the year

Orders can be placed twenty-four (24) hours a day, three hundred and sixty-five (365) days a year, although orders placed after nineteen (19) hours will not be processed until the next business day in Estella. Orders received during the weekend will be processed first thing on the following Monday, or the first business day.

3.6. Fraud

If NAGOTEC S.L. suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.

4. PURCHASE PROCEDURE

To access the products offered by the service provider, the user must register on the website by creating a user account. To do this, the user must freely and voluntarily provide the personal data requested, which will be processed in accordance with the provisions of current data protection regulations, Regulation (EU) 2016/679 of April 27, 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and the free movement of such data, Organic Law 15/1999 of December 13 (LOPD) on the protection of personal data and Royal Decree 1720/2007, which develops the LOPD, as detailed in the Legal Notice and Privacy Policy of this website.

The user will select a username and password, committing to diligent use of them, not making them available to third parties, and notifying the service provider of their loss or theft or possible unauthorized third-party access, so that the service provider can proceed with immediate blocking.

The user may not choose as a username words whose purpose is to confuse others by identifying the user as an integral member of the service provider, as well as offensive, insulting expressions, and, in general, expressions contrary to the law or to the demands of morality and good customs. Once the user account has been created, it is informed that, in accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow these steps:

1. Choose the product by clicking on it, and it will be automatically added to the "shopping cart."
2. If you wish to add more products, you must select the "Continue shopping" option. If you have mistakenly added something you did not want, you must click on the option to remove it from the shopping cart. The shopping cart will display the items, quantity, price, and total amount. Once all products have been chosen, taxes, charges, and discounts will be calculated according to the payment and shipping data entered.
3. Once the product(s) have been chosen, you must click on the "checkout" tab to place the order. By clicking on this option, a purchase confirmation will appear (summary of the order placed, your data, and chosen payment method).
4. User registration will be requested to make the purchase (this registration is free), in which a data collection form must be completed (in which you will have to accept the Privacy Policy and the Legal Notice (and link both)). Once completed, you will receive a registration confirmation e-mail at the provided e-mail address. If you are already registered, you can access your data by clicking on the "already registered user" button.
Please check your e-mail inbox's spam and junk mail controls and always verify that the contact details you provide are correct.
5. Once registered, an observations screen will appear, where you can indicate the delivery time; a checkbox that you must tick as it signifies acceptance of these General Terms and Conditions of Contract and the Privacy Policy.
6. To complete the process, you must click on the "Finish" button.
7. In any case, the service provider's contracting platform will inform the user, once the contracting procedure is completed, via e-mail regarding all characteristics, price, shipping methods, contract date, and estimated delivery of the purchased product.

If there is any type of error in the address indicated or in any other part of the order, you must immediately notify the e-mail address that will appear on the website to correct this error.

If you have any questions, you can contact our Customer Service through any of the methods provided on the website www.aceitera.com.

NAGOTEC S.L. will provide FREE Customer Service through our contact email info@aceiteria.es; if you choose another alternative communication method, the user will be responsible for the particular cost of it.

NAGOTEC S.L. provides telephone numbers in Spain subject to your telephone operator's cost.

5. GUEST CHECKOUT

This website also allows purchases through the guest checkout functionality. In this purchase mode, you will only be asked for the essential data to process your order. Once the purchase process is complete, you will be offered the possibility to register as a user or continue as an unregistered user.

6. DELIVERY

Shipments will be made through the Company Aditrans. Shipping costs will be applied as follows: The delivery period is usually between X business days, depending on the destination city and the payment method chosen. This term is understood provided that the availability of the merchandise has been confirmed and the full payment of the order has been verified.

The Provider will not assume any responsibility when the delivery of the product or service is not completed, due to the data provided by the user being false, inaccurate or incomplete.

Delivery will be considered completed at the moment the carrier has made the products available to the user and the user, or their authorized representative, has signed the delivery receipt document. It is the User's responsibility to verify the products upon receipt and to state all justified reservations and claims in the delivery receipt document.

In the event that the contract does not involve the physical delivery of any product, these being directly downloaded from the website, the provider will inform the user in advance about the procedure to follow to carry out this download.

7. PRICES AND VALIDITY PERIODS OF OFFERS

All prices shown in the www.aceiteria.es store include the VAT in force at the time of purchase. All prices listed on the website are valid except for typographical errors or out of stock situations and will always be expressed in Euros (€). These costs, unless expressly stated otherwise, do not include shipping costs, handling, packaging, shipping insurance or any other additional and ancillary services to the product or service purchased. (VALUE ADDED TAX: In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of products or services will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally in force at any given time depending on the specific item in question. For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.)

In the case of international purchases outside the European Union, all prices displayed in the www.aceiteria.es store exclude VAT at the time of purchase. The export of goods, for its part, is exempt from VAT according to law 37/1992, of VAT art. 21. The buyer will have to assume the corresponding tariffs.

The payment made to the provider will entail the issuance of an invoice in the name of the registered user. This invoice will be automatically sent to the email address provided by the user, as well as sent along with the purchased product. The prices applicable to each product will be those published on the website and automatically applied by the contracting process in its last phase. The customer assumes that, in any case, the economic valuation of some of the products may vary in real-time. In any case, this will always be communicated to users beforehand. In cases of limited duration promotions, the promotion discount will apply as long as the order has been registered during the promotion period. The data registered by the different payment methods constitute proof of the date on which the financial transactions were made and will serve to determine whether or not said order is subject to promotion. For any information about the order, the User may contact the PROVIDER's customer service telephone or via email at the address provided.

8. PAYMENT METHODS

Below are the available systems:

8.1. Payment by credit or debit card

The user must have a valid credit or debit card, and must specify all the digits of the card number in the corresponding form. The transaction is formalized at the time of placing the order. Only Visa and Mastercard are accepted (or specify which ones can be used). Only payments with secure cards are accepted, in which your identity as the cardholder is authenticated according to the method established by your bank, through secure e-commerce ("Verified by Visa" and "MasterCard SecureCode"). The order cannot be considered and will not be processed until the payment has been authorized by your bank.

The system used is called SSL (Secure Sockets Layer), a payment system in a secure environment as it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

8.2. Cash on delivery

Cash on delivery payment is made upon delivery of the order. When the transport company delivers the package, you must have the amount prepared for said order to make the payment. Otherwise, the recipient must go to the Company to pick up their order, as well as after 2 failed delivery attempts at the delivery address. Orders will only be delivered to the address provided by the customer when placing the order.

8.3. Payment by bank transfer or deposit

Upon finalizing the order, the user will receive instructions with the account number for payment. It is essential that the assigned order number and the user's name are clearly indicated on the transfer order. To confirm the order, the payment must be made within 7 days, otherwise, it will be canceled in our system.

8.4. PayPal or other platforms

Once the purchase is complete, if this payment method is chosen, you will be redirected to the official PayPal website where you can make the payment. Once the payment has been successfully made, your order will be finalized and an email will be sent with a summary of your purchase. By clicking the "Return to website" button, you will return to the website to view and print your order. PayPal has its own privacy policies, and NAGOTEC S.L. has no responsibility for them.

9. ORDER DELIVERY

9.1. Shipping address

Orders will be delivered to the shipping address freely designated by the user. Therefore, the provider assumes no responsibility if the product cannot be delivered due to false, inaccurate, or incomplete data provided by the user, or if delivery cannot be made due to causes beyond the control of the shipping company assigned for this purpose, such as the absence of the recipient.

Order delivery will be during regular working hours. Notwithstanding the foregoing, the provider has adopted the measures required of a diligent merchant to ensure delivery within the agreed time, so no liability can be attributed to the provider.

Shipments are only made to destinations in mainland Spain, the Balearic Islands, and the European Union.

NAGOTEC S.L. will use all means at its disposal to ensure that your order is delivered within the timeframe indicated on our website as of the order confirmation date.

9.2. Delivery times

These correspond to those specified in each product's description. In the case of products not available at the time of purchase, our Customer Service will be able to provide you with availability information and an estimated delivery time.

If you have ordered several products in the same order, please note that they may have different availability dates, in which case you might receive them on different dates. Please note that if any items are unavailable at the time of shipment, you have the right to cancel the order at any time before it is shipped by contacting our Customer Service at the following email address: info@aceiteria.es, indicating the order number.

9.3. Shipment Confirmation

When your order is delivered to our carrier, we will send you a shipment confirmation to the email address you provided when placing the order. In the shipment confirmation, we will provide you with the corresponding tracking number so that you can track it on our carrier's website.

9.4. Damage on delivery

Products are delivered in secure packaging. If, at the time of delivery, it is visibly and clearly apparent, without needing to tamper with the shipping packaging or the product's own packaging, that a product has defects caused by transport damage, or if an error in the received merchandise is similarly apparent, the customer must detail this fact on the proof of delivery signed for the carrier and immediately contact our Customer Service line at 623043922 or email info@aceiteria.es within 24 hours of receipt, in order to request the return of the affected product or products and proceed with their replacement with another in optimal condition or, alternatively, receive a refund of the price paid for it, as indicated in said email.

A proof of delivery without any notation of damage is equivalent to a product with packaging in perfect condition. Likewise, if damage to the product is detected once the package has been opened, even if the packaging is in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line at 623043922 or email info@aceiteria.es. After 24 hours from delivery, no claims for product damage will be accepted.

10. RIGHT OF WITHDRAWAL

10.1. Right of withdrawal

The User has 14 calendar days from the date of the product to return it (art. 71 Law 3/2014, of March 27). If you are not satisfied with the product or any of the products in your order, you may exercise your right of withdrawal by filling out the form attached to these conditions, with your order number (to obtain a refund of the amount of the product(s) within a maximum period of fourteen (14) calendar days following receipt of the order) along with your contact details. Unless the return is due to product defects, shipping costs will be borne by the USER. The product must be returned in its original packaging and in perfect condition.

We will provide you with a return number and instructions for the return procedure. You must send it to us via email at info@aceiteria.es or by postal mail, always within 14 calendar days of receiving the order. After this period, you can only request the return or exchange of the product(s) for technical reasons subject to the warranty of said product(s).

You must return the product with all the elements with which it was delivered, without damage or signs of wear of any kind, and that does not denote improper use of the item or different from its inherent nature to the address we have provided.

It is recommended to return it in its original packaging; if this is not possible, the product will suffer a depreciation in its value. The customer will be responsible for the packaging and protection of the product(s) sent as well as the shipping costs.

Provided that the products are returned within the 14 calendar day period, without damage or signs of wear whatsoever and complying with the requirements established in this section, with the return number that we will have provided, we will refund the total purchase amount.

Remember that in any case the product must include:

- Provided return number.
- Order number.
- Date of purchase and exercise of withdrawal.

Information of interest (optional):

- Reasons for the return.
- Information you deem necessary or of interest to process the return.

10.2. Return of defective product

The user must inform NAGOTEC S.L. of any non-conformity with the product within two months of becoming aware of it. If the product is defective from the origin, you must send an email to info@aceiteria.es with the order number and explaining the reason for the return. Our Customer Service will contact you via email or phone call, indicating how to proceed with the shipment of the defective product and providing you with a return number.

The product(s) from the order must be returned to the address we provide, with all the elements with which it was delivered in perfect condition, without damage or marks indicating improper use of the item or use different from its inherent nature.

Once the defective product is received fulfilling these requirements and it is verified that the product(s) have a manufacturing defect, we will contact you to arrange for repair, replacement, price reduction, or contract termination. In any of the above cases, the resulting expenses will be borne by NAGOTEC S.L.

10.3. Return of non-defective product

If the product is not defective and its return was due to lack of knowledge or misuse, NAGOTEC S.L. will contact you to explain the steps to follow to retrieve the product.

Shipping costs for the return of a product that shows no damage or defect will be borne by the customer, and NAGOTEC S.L. will not proceed with the shipment until advance payment of transport costs has been received. Verification by NAGOTEC S.L. that the returned product shows damage resulting from misuse or insufficient protection during shipping may result in the voiding of the warranty or a reduction in the product's value.

10.4. Returns due to order error by NAGOTEC S.L.

If the product does not correspond to the order due to an error attributable to the company, the user must notify the company by email as soon as possible; NAGOTEC S.L. will bear the costs of collecting the incorrectly sent product and delivering the product corresponding to the order placed.

10.5. Returns Verification

NAGOTEC S.L. will be responsible for verifying and inspecting returned products. Once at their facilities, they will verify that the products are received in compliance with all requirements established in section 9.1. Failure to meet these requirements may result in the invalidation of the Warranty or a reduction in the product's value.

If any elements are missing, the product will be returned to your address with a note indicating the missing contents.

10.6. The right of withdrawal cannot be applied in the following cases

1. If the product is not in perfect condition.
2. If the product's packaging is not original or is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, and the use of seals and adhesive tapes applied directly to it is prohibited.
3. When the product is open without being able to prove that it has not been used.
4. In software applications that are directly downloaded through the portal.
5. In the case of international shipments (outside the European Union).
6. When they are personalized products or those that, for reasons of hygiene or other legally established exceptions, are not subject to this right.

11. REFUNDS

11.1. Shipping cost refunds

If you request a refund for return shipping costs, you must send the products by standard mail (ordinary letter). The shipping responsibility lies exclusively with the transport company or means contracted for said shipment. Extra costs derived from contracting express delivery services will be borne by the customer.

11.2. Refund for return

In the case of a return, the refund of the amounts paid will be made using the same payment method used for the purchase. NAGOTEC S.L. will not refund the amount or resend any merchandise until the receipt and condition of the packaging and accessories of the product being returned or exchanged have been verified in our warehouse.

11.3. Refund period

The refund will be made within 15 working days from the receipt and verification of the conditions of the delivery. The maximum period for making the established payment is one month. To proceed with the refund you must provide us with the following information:

- Return number.
- Invoice and order number.
- IBAN + 20 digits of your bank account.

11.4. NAGOTEC S.L. will decline to refund amounts if

- The products are used or damaged, or their use has exceeded their nature.
- The products are missing any element.

12. APPLICABLE WARRANTIES AND AFTER-SALES SERVICES

12.1. Warranty

All products offered through the website are completely original, unless otherwise indicated in their description.

All products have a 2-year warranty period, in accordance with the criteria and conditions described in Law 3/2014, of March 27, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, except in exceptional cases where the duration may be different.

Should the Law on Guarantees for the Sale of Consumer Goods (23/2003, of July 10) stipulate that the product must be sent to the manufacturer to manage said warranty, the NAGOTEC S.L. team will inform you how to proceed via email or telephone call. In these cases, NAGOTEC S.L. is not responsible for how the manufacturer processes the warranty for said product.

1. Unless proven otherwise, products will be understood to conform to the contract if they meet all the following requirements, unless, due to the circumstances of the case, any of them are not applicable:
2. Lack of conformity resulting from incorrect installation of the product shall be equated with lack of conformity of the product when installation is included in the sales contract and has been carried out by NAGOTEC S.L. or under its responsibility, or by the USER when the defective installation is due to an error in the installation instructions.
3. There will be no liability for lack of conformity that the User knew or could not have been unaware of at the time of entering into the contract or that originated from materials supplied by the User.
- They conform to the description provided by NAGOTEC S.L.
- They are fit for the purposes for which products of the same type are ordinarily intended.
- They are fit for any special use required by the customer when the customer informed NAGOTEC S.L. of it at the time of entering into the contract, provided that NAGOTEC S.L. has admitted that the product is fit for this use.
- They show the quality and performance customary for a product of the same type that the customer can reasonably expect, taking into account its nature and, where appropriate, the descriptions of the specific characteristics of the products made by NAGOTEC S.L.
- NAGOTEC S.L. describes the details, technical characteristics, and photographs of the products provided by their manufacturer, so it is not bound by these public statements.

12.2. Defective Products

In the case of a defective product, NAGOTEC S.L. must proceed with repair, replacement, price reduction, or contract termination (as appropriate), free of charge to the user. NAGOTEC S.L. is liable for any lack of conformity that becomes apparent within two years from delivery, provided that NAGOTEC S.L. is informed of the lack of conformity within two months of its discovery.

12.3. Cases of warranty invalidation

The warranty does not apply in the following cases:

- Deterioration caused by adaptations, adjustments, or modifications made to a product without a written agreement with the manufacturer,
- Expenses related to maintenance, repair, or replacement of parts due to normal wear and tear,
- Faults and deterioration of accessories.
- Deterioration caused by misuse of the product, improper use, failure to follow the instructions for use regarding its operation and maintenance, or improper installation.
- Damages caused by unauthorized persons or the user.
- Damages caused by accidents, lightning, floods, fires, or any other cause not attributable to the manufacturer.
- Damages caused by a failure of the system in which the product may be incorporated.
- If the model or serial number of the product shows any modification,
- Use of the product outside of a family and private setting, for example in intensive professional use.
- Products already repaired by repair services other than NAGOTEC S.L.

12.4. Replacement of an irreparable product

If the product is deemed irreparable or the cost of repair is disproportionate to its value, it will be replaced with an identical one. If this is not possible, we will offer you a product with identical or superior characteristics.

The replacement of your product will terminate your sales contract and any extended warranties, as your new product will be covered by a new contract as it is a new purchase.

13. ONLINE DISPUTE RESOLUTION

In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free-to-access platform for online dispute resolution between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called a Dispute Resolution Body, which acts as an intermediary between both. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/

14. INVALIDITY AND INEFFECTIVENESS OF CLAUSES

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, with the General Conditions remaining in force in all other respects, and the affected provision, or the part of it that is affected, will be considered as not included.

15. APPLICABLE LAW AND JURISDICTION

These conditions will be governed by or interpreted in accordance with Spanish law in all matters not expressly established herein. The provider and the user agree to submit any dispute that may arise from the provision of the products or services covered by these Conditions to the Courts and Tribunals of the provider's domicile (if a legal entity) or the user's domicile (if a natural person).

In the event that the user is domiciled outside Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the city of Barcelona (Spain).

16. COMMENTS AND SUGGESTIONS

Your comments and suggestions are welcome. Please send them to us using our contact form.

In addition, we have official complaint forms available for consumers and users. You can request them by calling Customer Service at 623043922 or through our contact form.

APPENDIX: RIGHT OF WITHDRAWAL

To the attention of:

Name: NAGOTEC S.L.
NIF: B71093058
Address: Calle Sancho El Fuerte 6-4ºB, 31200 Estella (Navarra)
Telephone: 623043922
Email: info@aceiteria.es

Details of the good/service to be withdrawn:

Order/invoice No.: ___________________________________________________________
Order/invoice date: ________________________________________________________
Date of receipt of product/service: ___________________________________
Product/service description: ___________________________________________
_______________________________________________________________________________
_______________________________________________________________________________

Consumer/user details:

Name: _____________________________________________________________________
NIF: __________________________________________________________________________
Address: ____________________________________________________________________
Town/City: ___________________________________________________________________
Telephone: ____________________________________________________________________
Email: __________________________________________________________

Right of withdrawal:

In accordance with article 68 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, I hereby inform you that I withdraw from the contract of sale of the good/service described above. I would therefore appreciate it if you would contact me using the provided contact details to notify me that this request has been processed.

Date of request:

Signature of consumer/user: